I received no type of push notification about a necessary downtime today affecting my entire network. I was expected to look at a little bell in the panel (which all of my team, 4 people, didn’t know to check)
I believe when you are going to offer a service with a guarantee of uptime, you need to push notifications out to your customers about any required downtime. I understand downtime is required sometimes but to get 0 notification, not even an email, about such downtime is unacceptable. I will be pursuing an alternative for hosting moving forward.
Respectfully,
Rylan
